How to Connect to Holiday Inn Wi-Fi on PS4

Connecting to Holiday Inn Wi-Fi on PS4

To connect your PS4 to Holiday Inn Wi-Fi, first set up the wireless connection through the console's Network settings, then complete the hotel's login page using the PS4 browser or the Details/Suggested Actions screen after a failed connection test. The process takes about five minutes and requires the hotel's Wi-Fi password, which you can get at reception or from your guest information package.

This guide walks through the exact steps for the Holiday Inn's captive portal system, which many hotel chains use to require guests to accept terms before granting full internet access. The steps below apply to standard Holiday Inn locations and most IHG properties, though the network name and password may vary by property.

Step 1: Access the PS4 Wi-Fi Settings

Power on your PS4 and let it load to the main menu. From the top row of icons, scroll left to select Settings (the toolbox icon). Inside Settings, scroll down to Network and press X. Select Set Up Internet Connection from the Network submenu. When prompted to choose a connection method, select Use Wi-Fi rather than LAN cable. The PS4 will then scan for available wireless networks in the area.

Check the signal strength indicator next to each network name in the list. A weak signal may cause intermittent disconnections during online gaming, so if the Holiday Inn network appears with one bar, consider moving closer to the hallway or window before proceeding.

Step 2: Connect to the Holiday Inn Network

From the list of available networks, locate the one labeled with the hotel's name — this is typically something like "HolidayInn" or "HolidayInn_Guest." Select it with the X button. The PS4 will prompt you to enter the Wi-Fi password. At most Holiday Inn locations, the password is provided on a card in your room or at the front desk; it is often the word "holiday" followed by the property's room number or a simple passphrase like "welcome1." If you cannot find the password, ask the front desk staff.

After entering the password, select Connect and wait for the PS4 to attempt the connection. The console will run a brief test. Do not be alarmed if the test shows "Connection Failed" at this stage — this is normal for hotel Wi-Fi networks that use a captive portal. The PS4's connection test will fail to reach the PlayStation Network because the hotel's gateway is blocking internet traffic until you complete the login page.

Step 3: Complete the Holiday Inn Login Page

Once the connection test fails, press the Options button on your controller and select Details, or navigate to Settings > Network > Set Up Internet Connection again and choose Details next to your connection. From the Details screen, select Suggested Actions — the PS4 will open its built-in web browser and attempt to load the hotel's captive portal page automatically. Alternatively, open the PS4's web browser app from the main menu and try to visit a simple non-HTTPS website like example.com or neverssl.com. The hotel's gateway will redirect you to the Holiday Inn Wi-Fi login page.

In the browser's address bar, try navigating to a non-HTTPS website to trigger the hotel's Wi-Fi login page, or use the Details/Suggested Actions screen after a failed connection test. Do not manually enter a URL provided by the hotel — the login page is reached through the browser redirect or the PS4's own network tools, not by typing a specific address.

Once the login page loads, you will see the Holiday Inn's terms and conditions. This page includes the hotel's acceptable use policy, privacy statement, and a checkbox or button to accept. The terms usually prohibit illegal file sharing, excessive bandwidth usage, and network security scanning. Select the I Agree or Accept button, and wait for the confirmation page to load. This confirmation page may display a countdown timer or a "You are now connected" message.

If the login page does not load automatically, return to the PS4's browser and manually clear the cache by pressing the Options button while in the browser, selecting Settings, and choosing Delete All Browsing Data. Then repeat the non-HTTPS website attempt. Some Holiday Inn properties require you to close the browser and reopen it after accepting the terms, so if the connection seems stuck, close the browser completely and test again.

Step 4: Test the Connection on PS4

After accepting the terms and conditions, return to the PS4's network settings. Go to Settings > Network > Test Internet Connection. The PS4 will run a full test — it will check the network connection, obtain an IP address, and attempt to reach the PlayStation Network. This time, the test should pass all stages. If the test fails at the "Internet Connection" stage, the hotel's portal may not have fully registered your device; repeat Step 3 and ensure you click through the final confirmation page.

For a practical test, launch any online game or streaming app. Try joining a multiplayer lobby in a game like Call of Duty or Fortnite, or open YouTube and stream a video in 1080p. If you experience lag or buffering, check the signal strength again — if you are far from the router, consider moving closer or using the hotel's wired Ethernet connection if your PS4 model has a LAN port and the hotel provides one in the room.

Note that Holiday Inn's complimentary Wi-Fi is typically capped at around 5–10 Mbps for standard guest rooms. This is sufficient for most online gaming and HD streaming, but if you are downloading large game updates (which can exceed 50 GB), the connection may time out. In that case, schedule downloads during off-peak hours (e.g., between 2 a.m. and 6 a.m.) when the hotel's bandwidth is less congested.

Step 5: Troubleshooting Common Issues

If you cannot reach the login page at all, first check that your PS4's date and time settings are correct — an incorrect system clock can cause SSL certificate errors that prevent the captive portal from loading. Go to Settings > Date and Time > Set via Internet and ensure this is enabled.

If the login page loads but you cannot accept the terms (for example, the button is unresponsive), try using the PS4's browser to visit www.msftconnecttest.com — this is a Microsoft-owned domain that many captive portals use as a redirect target. If that does not work, restart the PS4 completely by holding the power button for 10 seconds until it beeps twice, then try again.

For guests staying at a Holiday Inn Express, the network name may be "IHG" or "Holiday Inn Express" instead of "HolidayInn." The password is often printed on the room key sleeve. If you are staying at a Holiday Inn Resort, the Wi-Fi may be included in a resort fee, and the front desk will provide a unique access code that must be entered instead of a standard password.

If you are a member of IHG Rewards, you can sometimes receive upgraded Wi-Fi speeds as a member benefit. Ask the front desk about "premium Wi-Fi" during check-in — this is free for IHG One Rewards members at certain tiers and provides faster speeds suitable for competitive gaming.

One common issue specific to the PS4 is that the console's web browser does not support all JavaScript-based captive portals. If the Holiday Inn's login page uses an interactive element that does not respond to the PS4's browser, try enabling "JavaScript" in the browser settings (Settings > Accessibility > JavaScript). If the page still fails, use your smartphone to complete the login process, then use your phone's mobile hotspot to connect the PS4 — though this will use your phone's data allowance.

Another workaround is to register the PS4's MAC address on the hotel's network. To find your PS4's MAC address, go to Settings > Network > View Connection Status and note the MAC address (format: XX:XX:XX:XX:XX:XX). Then, open a laptop or phone browser on the hotel Wi-Fi, navigate to the login page, and look for a "Register Device" or "Add Device" option. Enter the PS4's MAC address there, and the hotel's system will allow the PS4 to bypass the login page in the future. This is useful if you need to reconnect after the hotel's portal times out (typically after 24 hours).

If you are still unable to connect after trying all of the above, ask the front desk for the technical support number — most Holiday Inn properties contract with a third-party internet provider that offers 24/7 phone support. They can reset your room's connection remotely or escalate the issue to the property's IT staff.

Final Thoughts on Holiday Inn Wi-Fi for PS4

Connecting your PS4 to Holiday Inn Wi-Fi requires completing a captive portal that is standard across IHG properties. The key steps are: connect to the hotel's network, trigger the login page through the PS4 browser or the Details/Suggested Actions screen, accept the terms, and then test the connection. Once you have done this, your PS4 will automatically reconnect on future visits to the same property, as long as the hotel's system remembers your MAC address.

Remember that the hotel's Wi-Fi is shared among all guests, so expect some slowdown during peak evening hours when many guests are streaming video. If you are planning a competitive gaming session, consider playing during off-peak hours or using a wired connection if available.

If you travel frequently for business and gaming, it may be worth investing in a portable travel router. These small devices connect to the hotel's Wi-Fi, complete the login page once, and then broadcast your own private Wi-Fi signal that your PS4 (and other devices) can connect to without repeating the login process. This also adds a layer of security, as your PS4 will not be directly exposed to the hotel's public network.

Finally, always be mindful of the hotel's acceptable use policy. Downloading torrents, running game servers, or engaging in activities that hog bandwidth may result in your connection being temporarily suspended. The front desk can provide a copy of the policy if you have questions.