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How To Cancel A Norwegian Cruise


Modified: December 28, 2023

by Essa Diaz



Planning a vacation is an exciting experience, but sometimes unexpected circumstances arise that force us to cancel our travel plans. If you find yourself in a situation where you need to cancel your Norwegian Cruise Line reservation, rest assured that the process can be smooth and straightforward. By following a few simple steps, you can cancel your cruise and ensure a hassle-free experience.


In this article, we will guide you through the process of canceling a Norwegian Cruise, providing you with valuable tips and insights to make the process easier. Whether your cancellation is due to personal reasons, unforeseen events, or changes in your travel plans, understanding the cancellation policy and refund options can help you navigate the process with confidence.


Before we dive into the details, it’s important to note that every cruise line has its own cancellation policy. Norwegian Cruise Line, or NCL, has a well-defined cancellation policy that outlines the guidelines and procedures for canceling a reservation. Familiarizing yourself with this policy is the first step to canceling your Norwegian Cruise.


So, if you’re ready to learn how to cancel a Norwegian Cruise and make the best out of an unexpected situation, let’s get started with step one: knowing the cancellation policy.


Step 1: Know the cancellation policy

Before you proceed with canceling your Norwegian Cruise, it’s crucial to have a clear understanding of the cancellation policy in place. The cancellation policy not only governs the rules and guidelines for canceling a reservation but also determines the refund options available to you.


To find the cancellation policy for your specific Norwegian Cruise, visit the Norwegian Cruise Line website or contact their customer service. The cancellation policy will outline important details such as deadlines for canceling, potential cancellation fees, and any restrictions on refunds or credits.


Typically, Norwegian Cruise Line categorizes the cancellation policy into different time frames, depending on when the cancellation is made relative to the departure date. These time frames often include penalty-free periods, where you may be eligible for a full refund or future cruise credits, and later periods where cancellation fees may apply.


It is important to note that committing to a non-refundable fare might result in additional restrictions, with little or no refund available in case of cancellation. Therefore, reading the cancellation policy thoroughly and considering the fare type you have chosen is essential.


Understanding the cancellation policy will not only help you navigate the cancellation process smoothly but also set realistic expectations regarding refunds or credits. By being knowledgeable about the policy, you can make more informed decisions about canceling your Norwegian Cruise and explore alternative options, such as rescheduling or utilizing future cruise credits.


Once you are familiar with the cancellation policy, you are ready to move on to step two: gathering necessary information.


Step 2: Gather necessary information

Before contacting Norwegian Cruise Line to cancel your reservation, it’s important to gather all the necessary information to ensure a smooth and efficient process. Having this information readily available will save you time and ensure that you provide all the required details accurately.


Here are some key pieces of information you should have on hand:

  1. Booking details: Locate your booking confirmation email or any documents provided by Norwegian Cruise Line that contain your booking reference number, cruise date, and ship name. This information will help the customer service representative access your booking quickly and assist you effectively.
  2. Personal information: Be prepared to provide your full name, contact details, and any other relevant personal information associated with the reservation.
  3. Cruise insurance: If you purchased travel insurance, gather your policy details and review the coverage in relation to cancellations. This information will help you understand if you are eligible for refund protection or if you need to contact your insurance provider separately.
  4. Payment method: Know the payment method you used to book your Norwegian Cruise. If you paid with a credit card, have the card details ready, as Norwegian Cruise Line might require this information for the refund process.
  5. Reason for cancellation: Think about the reason behind your cancellation. While you are not obligated to share this information with the cruise line, having a clear understanding of your reasons can help you make alternate plans or explore potential refunds or credits.

By gathering all the necessary information ahead of time, you’ll be well-prepared to communicate effectively with the Norwegian Cruise Line customer service representative. This will help expedite the cancellation process and ensure that you provide accurate information for future correspondence regarding refunds or credits.


With the necessary information at hand, you are now ready to move on to step three: contacting Norwegian Cruise Line to initiate the cancellation process.


Step 3: Contact Norwegian Cruise Line

Once you’ve familiarized yourself with the cancellation policy and gathered all the necessary information, it’s time to contact Norwegian Cruise Line to initiate the cancellation process. There are several ways you can reach out to their customer service and inform them of your decision to cancel your reservation.


Here are a few contact methods you can use:

  1. Phone: The most direct and efficient way to contact Norwegian Cruise Line is by calling their customer service phone number. Check their website or booking confirmation for the appropriate phone number to use. Keep in mind that wait times may vary, so patience may be required.
  2. Email or online form: Some cruise lines offer the option to cancel through email or an online cancellation form. Visit the Norwegian Cruise Line website and look for a dedicated cancellation form or an email address to send your cancellation request.
  3. Travel agent: If you booked your Norwegian Cruise through a travel agent, consider reaching out to them for assistance with the cancellation process. They may be able to liaise with the cruise line on your behalf and provide guidance on any related fees or procedures.

When you contact Norwegian Cruise Line, be prepared to provide all the necessary information discussed in step two. Clearly state your intention to cancel, provide your booking reference number, and answer any additional questions or verification requests from the customer service representative.


During your conversation or correspondence, it may be helpful to ask about any specific refund options available, any cancellation fees or penalties, and the timeline for processing refunds or issuing future cruise credits. Keeping track of this information will assist you in making informed decisions regarding your canceled reservation.


Remember to document all interactions with Norwegian Cruise Line, including the date and time of your conversation, the name of the representative you spoke with, and any relevant details discussed. This documentation will be valuable in case of any discrepancies or issues that may arise later.


Once you have successfully communicated your cancellation request to Norwegian Cruise Line, it’s time to move on to step four: understanding refund options.


Step 4: Understand refund options

After initiating the cancellation process with Norwegian Cruise Line, it’s important to have a clear understanding of the refund options available to you. The refund options may vary depending on factors such as the time of cancellation, the fare type, and the terms outlined in the cruise line’s cancellation policy.


Here are some common refund options that you may encounter:

  1. Full refund: If you cancel your Norwegian Cruise within the penalty-free period, you may be eligible for a full refund of the amount paid. This typically applies if the cancellation is made well in advance of the departure date, as specified in the cancellation policy.
  2. Partial refund: In some cases, if you cancel within a specific window outlined in the cancellation policy, you may be subject to a partial refund. This might be in the form of a percentage of the amount paid, minus any applicable cancellation fees.
  3. Future cruise credits: Instead of a refund, Norwegian Cruise Line may offer future cruise credits as an alternative option. These credits can be applied towards a future cruise booking and usually have an expiration date. Future cruise credits are a great way to mitigate financial loss and give you the opportunity to plan another cruise in the future.
  4. Cancellation fees: Depending on the timing of your cancellation and the fare type selected, Norwegian Cruise Line may charge cancellation fees. These fees are often deducted from the refund amount or, in the case of non-refundable fares, may result in little or no refund being issued.

It’s important to carefully review the refund options provided by Norwegian Cruise Line and consider your individual circumstances. Take into account any cancellation fees and the potential value of future cruise credits when deciding which option suits you best.


In some cases, you may have purchased travel insurance that includes cancellation coverage. Review your insurance policy to determine if you’re eligible to make a claim and receive compensation for any losses incurred due to the cancellation.


Keep in mind that refunds can take some time to process, especially during peak periods when cruise lines receive a high volume of cancellation requests. Make a note of the estimated timeline for receiving your refund or future cruise credits and follow up with Norwegian Cruise Line if necessary.


With a clear understanding of the refund options, you can now move on to step five: considering rebooking or future cruise credits.


Step 5: Consider rebooking or future cruise credits

In the event of a canceled Norwegian Cruise, you have the option to consider rebooking or utilizing future cruise credits. This step allows you to explore alternative ways to use the funds already allocated for your cancelled reservation.


Here are some factors to consider:

  1. Rebooking: If your circumstances allow, you may choose to rebook your Norwegian Cruise for a later date. By doing so, you can still enjoy the wonderful experiences and destinations that Norwegian Cruise Line has to offer. Check with the customer service representative about the rebooking process, applicable fees (if any), and any available discounts or promotions that may make rebooking a more enticing option.
  2. Future cruise credits: Norwegian Cruise Line often offers the option to receive future cruise credits instead of a refund. Future cruise credits are a value that can be applied towards a future cruise booking within a specified timeframe. Consider whether this option aligns with your future travel plans and if you are comfortable with the associated expiration date and any potential restrictions on the use of these credits.
  3. Special offers: When cancelling, it may be useful to inquire about any special offers or incentives available to those affected by cancellations. Cruise lines often provide exclusive discounts or additional perks to help re-engage customers. Taking advantage of these offers can enhance your future cruise experience and may even provide added value compared to your original booking.

Keep in mind that rebooking or utilizing future cruise credits may involve additional fees, fare differences, or adjustments in itinerary. It’s essential to carefully review the terms and conditions, as well as any potential changes or limitations, before making a final decision.


If you are uncertain about rebooking or utilizing future cruise credits, take your time to consider your options. Review your travel plans, evaluate your preferences, and assess any potential financial implications. You can also seek advice from a travel agent or consult with Norwegian Cruise Line’s customer service to gather more information.


By carefully considering these alternatives, you can make the best decision that fits your needs and allows you to maximize the value of your cancelled Norwegian Cruise.


With rebooking or future cruise credits in mind, you can now proceed to the next step: documenting and confirming your cancellation.


Step 6: Document and Confirm Cancellation

Once you have made a decision regarding your cancelled Norwegian Cruise, it’s important to document and confirm the cancellation to ensure a smooth resolution and maintain a clear record of the process.


Here are some important steps to follow:

  1. Confirmation email: After contacting Norwegian Cruise Line and discussing the cancellation details, request a confirmation email or written confirmation of the cancellation. This email serves as proof of your cancellation request and can be referenced if any issues or discrepancies arise in the future.
  2. Review confirmation details: Take the time to carefully review the confirmation email or written documentation provided by Norwegian Cruise Line. Ensure that all the information, including your name, booking reference number, cancellation date, and any applicable refund or future cruise credit details, is accurate. If you notice any discrepancies, contact the customer service immediately to rectify the situation.
  3. Save documentation: Save a copy of the cancellation confirmation email or any written documentation you receive from Norwegian Cruise Line. Create a separate folder in your email or save a physical copy in a designated folder for future reference. This documentation will be valuable if you need to follow up or provide proof of cancellation.
  4. Check for refunds: Depending on the refund option chosen and the terms outlined in the cancellation policy, monitor your bank account or credit card statement to ensure that the refund is processed correctly. If there are any delays or issues, contact the cruise line’s customer service for assistance.
  5. Organize communication history: Keep a record of all communication related to the cancellation process, including phone call details or email correspondence. This way, you will have a comprehensive history of your interactions with Norwegian Cruise Line, which can be helpful if you encounter any challenges or require further clarification in the future.

By documenting and confirming your cancellation, you maintain a clear record of the process, safeguard against any misunderstandings, and have proof of your cancellation request for your own peace of mind.


With step six completed, you have successfully navigated the process of canceling a Norwegian Cruise. Remember, unexpected circumstances happen, and being informed about the cancellation policy, refund options, and alternative choices can help make a difficult situation more manageable. While canceling a trip is disappointing, staying organized and being proactive will aid in a smooth resolution and enable you to focus on planning future travel adventures.


Lastly, don’t hesitate to reach out to Norwegian Cruise Line’s customer service if you have any further questions or concerns. They are there to assist you throughout the cancellation process and can provide additional guidance or clarification as needed.


Safe travels, and may your next adventure be everything you hoped for!



Cancelling a Norwegian Cruise may not be the outcome you had hoped for when you first planned your vacation. However, by following the steps outlined in this guide, you can navigate the cancellation process smoothly and ensure the best possible outcome.


Remember to start by familiarizing yourself with Norwegian Cruise Line’s cancellation policy, as this will set the foundation for your cancellation journey. Gather all the necessary information and contact the cruise line’s customer service to initiate the cancellation process.


Understanding the refund options available to you is crucial, as it gives you the opportunity to make informed decisions about potential refunds, future cruise credits, or rebooking options. Carefully weigh the pros and cons, considering your individual circumstances and preferences.


Documenting and confirming your cancellation is essential for maintaining a clear record of the process and being able to reference it if needed in the future. Keep track of all communication and save any confirmation emails or written documentation provided by Norwegian Cruise Line.


While cancelling a Norwegian Cruise may be disappointing, it’s crucial to stay positive and look forward to your future travel adventures. Consider rebooking or utilizing future cruise credits to make the most out of the situation and turn it into an opportunity for exciting future plans.


Always remember to stay proactive, organized, and patient throughout the cancellation process. If you have any questions or concerns, don’t hesitate to reach out to Norwegian Cruise Line’s customer service for assistance.


Thank you for reading this guide on how to cancel a Norwegian Cruise. We hope that it has provided you with valuable insights and guidance. Remember, unforeseen circumstances happen, but with the right knowledge and approach, you can navigate the cancellation process with ease and set the stage for a remarkable future voyage.


Safe travels and may your future adventures be filled with joy and unforgettable memories!