To check out of Holiday Inn Express, you gather your belongings, check your room, and return your key to the front desk. But if you prefer not to visit the lobby, you can skip the in-person step and simply leave your physical key card in the room or follow the front desk’s instructions for deactivating an electronic key. Start by methodically checking closets, drawers, and power outlets for chargers or toiletries, then turn off the lights and set the thermostat to a moderate level before you go.
Step 1: Gather Your Belongings
Before beginning the checkout process, take a moment to ensure that you have gathered all your belongings from the room. Check the closets, drawers, bathroom, and any other storage areas to make sure nothing is left behind. It's easy to overlook items, especially small personal belongings such as chargers, toiletries, or clothing. By methodically going through the room, you can minimize the risk of leaving anything behind and save yourself the hassle of having to return for forgotten items.
As you gather your belongings, consider using a checklist to ensure that you haven't overlooked anything. This can be particularly helpful if you are traveling with multiple companions or if you've been staying for an extended period. Once you are confident that everything is accounted for, you can proceed to the next step of the checkout process with peace of mind, knowing that you are well-prepared for your departure.
Remember to check all the power outlets to make sure you haven't left any chargers or electronic devices plugged in. It's also a good idea to take a final look around the room to confirm that nothing has been overlooked. By taking these simple but essential steps, you can avoid the inconvenience of leaving behind important items and ensure that your departure from the hotel is smooth and worry-free.
If you prefer to check out in person, head to the lobby area, where you'll find our dedicated staff ready to assist you with the checkout procedure. If you choose in-person checkout, upon reaching the front desk, you'll be greeted by our friendly and professional team members, who are committed to ensuring that your departure from the hotel is as efficient and pleasant as possible. If you received a physical key card during your stay and are checking out in person, simply hand it over to the staff as a symbolic gesture of officially concluding your time with us. If your key was of the electronic or keyless entry variety and you are checking out in person, the front desk staff will guide you on the appropriate method for its return or deactivation.
Step 2: Check Your Room
Before finalizing your checkout, take a few moments to conduct a thorough check of your room. Start by ensuring that all the lights are turned off, the windows are closed, and the air conditioning or heating unit is set to a moderate level. This not only helps conserve energy but also ensures that the room is left in a tidy and respectful manner.
Inspect the bathroom to confirm that no personal items are left behind, and that the faucets are turned off. Double-check the amenities provided by the hotel, such as towels and toiletries, to ensure that they are accounted for and not misplaced. By taking these steps, you can help the hotel staff prepare the room for the next guest without any complications or oversights.
If you have utilized the in-room safe during your stay, be sure to empty it and double-check that it is securely locked. This will prevent any accidental loss of valuable items and give you peace of mind as you prepare to leave. Additionally, if you have made use of any room service or hotel-provided items, such as a coffee maker or mini-fridge, verify that they are in their original condition and ready for the next guest to enjoy.
Alternatively, for digital checkout via the IHG app or email reminder, you can skip the front desk entirely—just leave your keys in the room and go, per IHG's instructions.
By completing these simple checks, you can contribute to the smooth operation of the hotel and help maintain a welcoming environment for future guests. It also allows you to depart with the satisfaction of knowing that you've left the room in good order, reflecting positively on your stay at the Holiday Inn Express.
Step 3: Visit the Front Desk
Once you have gathered your belongings and checked your room, you can often skip the front desk entirely—digital checkout via the IHG app or email reminder lets you check out without visiting the front desk. Be sure to bring your room key and any additional items provided by the hotel, such as parking passes or access cards, as these may need to be returned or accounted for during the checkout process.
Inform the staff that you are ready to check out, and they will guide you through the necessary steps, which may include settling any outstanding charges, confirming your contact information, and addressing any additional services you may have utilized during your stay.
For digital checkout, IHG instructs guests to leave their keys in the room and go, without needing front desk guidance.
As you complete the checkout process at the front desk, take a moment to express your gratitude to the staff for their hospitality and assistance during your stay. A warm farewell and a genuine thank you can go a long way in fostering positive relationships and creating memorable experiences for both guests and hotel staff.
Step 4: Return Your Key
As you conclude your checkout process, one essential step remains: returning your room key.
Alternatively, digital checkout via the IHG app or email reminder allows you to skip the front desk entirely—just leave your keys in the room and go, as instructed by IHG.
Returning your key—whether in person or by leaving it in the room—signifies the completion of your stay and ensures the security of your room, as the key will no longer provide access once returned or deactivated. Should you have any final questions during in-person checkout, feel free to communicate them to the staff. We hope your time with us has been enjoyable, and we look forward to welcoming you back in the future.
Step 5: Complete the Checkout Process
Double-check any receipts or documentation provided by the front desk to confirm that all charges have been settled accurately. If you have any questions or concerns regarding the billing, do not hesitate to seek clarification from the staff. It's important to leave with the peace of mind that all financial matters have been appropriately attended to.
If you have utilized any additional services during your stay, such as parking facilities, fitness center access, or business amenities, verify that there are no outstanding obligations related to these services. Clear communication with the front desk staff regarding any ancillary services can help prevent post-checkout misunderstandings and ensure a smooth departure.
Before you leave the hotel, take a moment to express your gratitude to the staff for their hospitality.
Related travel guides: What Time Is Check-out At Holiday Inn Express?, How To Get A Discount At Holiday Inn Express, and Check-Out Time at Holiday Inn Express: What You Need to Know.
