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How Do I Cancel A Booking.Com Reservation


Modified: December 28, 2023

by Elissa Cupp



Booking.com is one of the most popular online platforms for booking hotels and accommodations. Whether you’re planning a vacation or a business trip, Booking.com offers a wide range of options to suit your needs. However, there may be situations where you need to cancel a reservation for various reasons.


In this article, we will explore the different options available to cancel a Booking.com reservation. We’ll cover the steps to cancel a reservation online, canceling via phone, canceling non-refundable bookings, canceling free cancellation bookings, and canceling bookings made through third-party agents.


Canceling a reservation can be a stressful experience, but knowing the proper procedures can make the process much smoother. By understanding your options and the terms and conditions associated with your booking, you can navigate the cancellation process with ease and minimize any potential inconvenience.


However, it’s essential to note that each hotel or property listed on Booking.com may have its own cancellation policies. It’s crucial to review the specific terms and conditions of your reservation to determine the cancellation policies and any associated fees or penalties.


Option 1: Canceling a Booking.com Reservation Online

Canceling a Booking.com reservation online is a convenient and straightforward process. Follow these steps to cancel your reservation:

  1. Visit the Booking.com website or open the Booking.com mobile app.
  2. Sign in to your Booking.com account or enter the booking details using your confirmation number and PIN.
  3. Navigate to the “My Bookings” section, where you will find a list of your upcoming reservations.
  4. Locate the reservation you wish to cancel and click on the “Cancel” button next to it.
  5. Follow the prompts to confirm the cancellation. You may be asked to provide a reason for the cancellation, such as a change in travel plans or personal circumstances.
  6. Upon successful cancellation, you should receive a confirmation email from Booking.com.

It’s important to note that the cancellation policy of your reservation will determine if there are any fees or penalties associated with the cancellation. Some reservations offer free cancellation up to a certain date, while others may have non-refundable terms. Make sure to review the specific cancellation policy for your reservation before proceeding with the cancellation.


In case you encounter any difficulties while canceling your reservation online, you can always reach out to Booking.com’s customer service for assistance. They will guide you through the process and help resolve any issues you may have.


Canceling online allows you to manage your reservation at your convenience, without the need to wait for customer service availability. It puts you in control of the cancellation process and saves you time and effort.


Option 2: Canceling a Booking.com Reservation by Phone

If you prefer to cancel your Booking.com reservation by speaking with a customer service representative, you can do so by following these steps:

  1. Locate the Booking.com customer service phone number online or in your confirmation email.
  2. Call the customer service number and be prepared to provide the necessary information, such as your booking confirmation number and personal details.
  3. Inform the representative that you would like to cancel your reservation and provide them with the relevant details.
  4. They may ask for the reason behind your cancellation for feedback purposes.
  5. The representative will guide you through the cancellation process and provide any information regarding applicable fees or penalties.
  6. Once the cancellation is processed, you will receive a confirmation email from Booking.com.

Cancelling by phone can be helpful if you have specific questions or concerns about your reservation that may require clarification from a representative. You can also seek assistance in finding alternative accommodations or inquire about any refunds or credits, depending on the cancellation policy.


Ensure that you have the necessary information readily available when making the cancellation call to expedite the process. Be mindful of the time zone differences if you’re contacting Booking.com customer service from another country.


Customer service representatives are there to assist you with any issues or concerns you may have, so don’t hesitate to reach out to them for support.


Option 3: Canceling a Non-Refundable Booking.com Reservation

Canceling a non-refundable Booking.com reservation can be a bit more challenging, but it’s not impossible. While non-refundable reservations typically do not qualify for a full refund, there are still a few options available:

  1. Contact the hotel or property directly: If you have a non-refundable reservation, reach out to the hotel or property management directly to explain the situation. In some cases, they may be willing to make an exception and offer a partial refund or credit for future stays. It’s worth reaching out to them and explaining your circumstances.
  2. Consider travel insurance: If you have travel insurance, check the policy details to see if it covers trip cancellations. Some policies offer coverage for unexpected events or emergencies and may provide reimbursement for non-refundable bookings. Review the terms and conditions of your travel insurance policy and contact your provider for more information.
  3. Modify your reservation: Instead of canceling the booking entirely, check if the hotel allows modifications. While there may still be fees associated with modifying a non-refundable reservation, it can be a more cost-effective solution compared to canceling outright. Consider changing the dates or the duration of your stay to minimize any potential loss.
  4. Transfer the reservation: If you’re unable to go on your trip, see if you can transfer the reservation to someone else. Check with the hotel or property if they allow name changes or transfers. Keep in mind that there may be administrative fees for transferring the reservation, but it can help recover some of the costs.

It’s crucial to review the terms and conditions of your non-refundable reservation before attempting to cancel. Familiarize yourself with the cancellation policy and any applicable fees or penalties. Keep in mind that each hotel or property may have different policies, so it’s essential to communicate directly with them for any potential options.


While canceling a non-refundable reservation may not result in a full refund, exploring these alternatives can help minimize any financial impact and potentially salvage some value from the booking.


Option 4: Canceling a Booking.com Reservation with Free Cancellation

If you have booked a reservation with free cancellation on Booking.com, canceling is usually straightforward. Here’s what you need to do:

  1. Access the Booking.com website or open the Booking.com mobile app and sign in to your account.
  2. Navigate to the “My Bookings” section to find a list of your upcoming reservations.
  3. Locate the reservation you wish to cancel and click on the “Cancel” button next to it.
  4. Follow the prompts to confirm the cancellation. You may be asked to provide a reason for the cancellation, but this is usually optional.
  5. Upon successful cancellation, you will receive a confirmation email from Booking.com.

With free cancellation, you typically have until a certain date or time (as stated in your reservation details) to cancel without incurring any charges. It’s important to review the cancellation policy when you make the booking to ensure you understand the specific terms and conditions.


Canceling a reservation with free cancellation provides you with flexibility and peace of mind. It allows you to adjust your plans without worrying about financial consequences if your circumstances change.


Keep in mind that some accommodations may offer different levels of free cancellation options, such as “Free cancellation until 24 hours prior to check-in” or “Free cancellation until a specific date.” Be sure to familiarize yourself with the details of your specific reservation to avoid any surprises.


If you encounter any issues while canceling your reservation online, you can seek assistance from Booking.com’s customer service. They will be happy to guide you through the process and answer any questions you may have.


Cancelling a reservation with free cancellation is hassle-free, allowing you to adjust your travel plans according to your needs and preferences with minimal fuss.


Option 5: Canceling a Booking.com Reservation with a Third-Party Agent

If you booked a reservation on Booking.com through a third-party agent or website, cancelation procedures may differ. Here’s what you need to know:

  1. Review the terms and conditions: When booking through a third-party agent, it’s important to familiarize yourself with their specific policies regarding cancellations. Typically, you’ll find this information in the booking confirmation email or on their website.
  2. Contact the third-party agent: To cancel your Booking.com reservation, you will need to reach out to the third-party agent directly. Look for their contact information in the confirmation email or on their website.
  3. Provide booking details: When contacting the third-party agent, be prepared to provide your booking information, such as the reservation number and any other relevant details they may require.
  4. Follow their cancellation process: The agent will guide you through their cancellation process, which may involve filling out a form, sending an email, or speaking to a representative over the phone. Be sure to carefully follow their instructions.
  5. Take note of any applicable fees: Depending on the third-party agent’s policies, there may be cancellation fees or penalties associated with canceling your reservation. Make sure you understand the terms before proceeding.
  6. Confirmation and refunds: Once the cancellation is processed, you should receive a confirmation email from the third-party agent. If you’re eligible for a refund, it will be processed according to their refund policy.

Keep in mind that when booking through a third-party agent, their terms and conditions may differ from those of Booking.com. It’s crucial to carefully review and understand their cancellation policies to avoid any misunderstandings or unexpected charges.


If you encounter any difficulties or have questions regarding canceling your reservation with a third-party agent, reach out to their customer service for assistance. They should be able to guide you through the process and address any concerns you may have.


Remember to keep copies of all correspondence with the third-party agent, including confirmation emails and cancellation requests, for your records.


Canceling a Booking.com reservation through a third-party agent might require some additional steps, but by following their procedures and policies, you can successfully cancel your reservation according to their terms.



Cancelling a Booking.com reservation doesn’t have to be a daunting task. By understanding the various options available, you can navigate the process smoothly and with minimal stress.


If you prefer an online approach, you can easily cancel your reservation through the Booking.com website or mobile app. This option gives you the convenience to manage your bookings at any time and from anywhere. Additionally, cancelling online allows you to take advantage of the self-service features provided by Booking.com.


For those who prefer a more personalized experience, contacting Booking.com’s customer service by phone is a viable option. The representatives are available to guide you through the cancellation process, address any concerns, and assist with finding alternative solutions.


Non-refundable reservations require special attention, but it’s still worth exploring options like contacting the hotel directly, considering travel insurance coverage, modifying the reservation, or transferring it to someone else. These actions may help minimize financial loss or provide alternative solutions.


If your reservation allows for free cancellation, you have the flexibility to make changes without incurring any charges. Simply follow the cancellation process provided by Booking.com to cancel your booking hassle-free.


For reservations made through third-party agents, it’s essential to review their cancellation policies and contact them directly for cancellations. Be sure to understand their procedures and any applicable fees or penalties.


In any cancelation scenario, remember to keep track of confirmation emails and any communication with hotels, properties, or third-party agents for your records.


Regardless of the method you choose, thorough understanding of the cancellation terms and policies is key. By being well-informed and proactive, you can navigate the cancelation process effectively and make alternate arrangements if necessary.


Remember that each reservation and accommodation may have specific terms and conditions, so it’s important to review them before making any cancelation decisions. By following the appropriate cancelation procedures, you can confidently manage your booking and make adjustments according to your needs.


Booking.com strives to provide a seamless experience, even in cancelation situations, ensuring you can book with peace of mind and easily manage any changes to your travel plans.