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When Can I Take My RIMOWA For Service


Modified: December 28, 2023

by Evangelin Spires



Welcome to the world of RIMOWA, renowned for its exceptional quality and craftsmanship in luggage and travel essentials. As a proud owner of a RIMOWA product, you must be familiar with the brand’s commitment to delivering not just stylish and durable luggage, but also a superior customer experience.


Over time, it is natural for any piece of luggage to experience wear and tear. Whether it is a scratched surface, a broken wheel, or a damaged handle, these issues can impact the functionality and appearance of your RIMOWA. That’s why it’s important to know when and how you can take your RIMOWA for service.


In this article, we will delve into the details of RIMOWA’s warranty, signs that indicate your RIMOWA might need servicing, and the options available to you when it comes to authorized service centers. Additionally, we will explore alternative solutions for servicing your RIMOWA and address some frequently asked questions that owners often have.


By the end of this article, you will have a comprehensive understanding of when and where you can take your RIMOWA for service, ensuring that you can continue to travel with style and peace of mind.


Understanding the RIMOWA Warranty

When you purchase a RIMOWA product, it comes with a warranty that provides coverage for any manufacturing defects or faults. The specific terms and duration of the warranty may vary depending on the type of RIMOWA product you own and the region in which you purchased it.


The RIMOWA warranty typically covers issues such as faulty zippers, broken handles, malfunctioning wheels, or damage to the suitcase’s structural integrity. It does not, however, cover normal wear and tear, damage caused by mishandling, accidents, or airline mishaps.


To ensure that you fully understand the details of your RIMOWA warranty, it is recommended to carefully read the warranty information provided with your product or visit the official RIMOWA website for more information. If you have any questions or concerns about the warranty, you can also reach out to RIMOWA’s customer support for assistance.


It is important to note that some countries have specific warranty laws that may provide additional consumer protection. Therefore, it is advisable to familiarize yourself with the warranty regulations in your country of residence or where the product was purchased.


By understanding the RIMOWA warranty, you can ensure that you take proper advantage of any coverage provided and make informed decisions when it comes to servicing your RIMOWA.


Signs That Your RIMOWA Needs Servicing

Even with its exceptional durability, there may come a time when your RIMOWA luggage requires servicing to maintain its optimal performance and appearance. Here are some signs that indicate it may be time to consider servicing your RIMOWA:

  1. Broken or malfunctioning parts: If you notice that the zippers are not closing properly, the wheels are not rolling smoothly, or the handle is stuck or wobbly, these can be signs that there are underlying issues with your RIMOWA that need attention. These issues can affect the functionality and ease of use during your travels.
  2. Visible damage: Scratches, dents, or cracks on the exterior of your RIMOWA can not only diminish its aesthetic appeal but also compromise its structural integrity. If you notice any visible damage, it is advisable to have your RIMOWA inspected and repaired to prevent further deterioration.
  3. Unusual noises: If you hear strange noises coming from your RIMOWA while you are using it, such as rattling, grinding, or squeaking, it could be an indication of internal issues. These noises can be signs of loose parts, misaligned components, or other mechanical problems that require professional attention.
  4. Difficulties in opening or closing: If you find it increasingly difficult to open or close your RIMOWA, it could be a result of a faulty locking mechanism or damaged hinges. These issues can make it inconvenient to access your belongings and can also compromise the security of your luggage.
  5. Signs of wear and tear: With regular use, your RIMOWA may show signs of wear and tear, such as worn-out corners, faded colors, or frayed fabrics. While these may be cosmetic concerns, they can also indicate that your RIMOWA is nearing the end of its lifespan. By addressing these issues early on, you can prolong the longevity of your RIMOWA.

It is important to be proactive in recognizing these signs and addressing them promptly to ensure that your RIMOWA continues to provide you with reliable and stylish travel companionship. By taking care of these issues through servicing, you can restore your RIMOWA to its original condition and enjoy seamless travels.


Authorized Service Centers for RIMOWA

When it comes to servicing your RIMOWA, it is recommended to choose authorized service centers to ensure that your luggage is in the hands of trained professionals who are well-versed in RIMOWA’s products and specifications. Authorized service centers have access to genuine RIMOWA parts and are equipped to handle a wide range of repairs and maintenance tasks.


RIMOWA has a global network of authorized service centers, making it convenient for customers to find a location near them. These service centers are staffed by experienced technicians who have undergone rigorous training to ensure that they meet RIMOWA’s high standards of quality and craftsmanship.


To locate an authorized service center for your RIMOWA, you can visit the official RIMOWA website and use their service center locator tool. Simply enter your location or select your country from the dropdown menu, and you will be provided with a list of authorized service centers in your area.


Once you have identified a suitable service center, you can contact them to inquire about their services, schedule an appointment, and discuss the specific issue with your RIMOWA. It is recommended to provide them with relevant details and photographs of the problem to facilitate a smoother and more accurate assessment of your luggage.


By choosing an authorized service center for your RIMOWA, you can have peace of mind knowing that your luggage is being handled by professionals who have extensive knowledge of RIMOWA products. They are equipped with the necessary tools and resources to provide effective repairs and ensure that your RIMOWA is restored to its original condition.


Remember, unauthorized repairs or tampering with your RIMOWA by unqualified personnel can void your warranty, so it is always best to entrust your precious luggage to authorized service centers for reliable and trustworthy servicing.


The Process of Sending Your RIMOWA for Service

If you’ve determined that your RIMOWA needs professional attention, the next step is to understand the process of sending your luggage for service. Here’s a general overview of what you can expect:

  1. Contact the authorized service center: Start by reaching out to the authorized service center you have selected. You can do this by phone or email, depending on the preferred method of communication indicated by the service center. Inform them about the issue you are facing with your RIMOWA and inquire about the necessary steps to proceed.
  2. Provide information and documentation: The authorized service center may request specific information and documentation to better understand the problem and your RIMOWA model. This may include the purchase receipt, photographs of the issue, and any warranty documentation. Providing these details will help the technicians assess your RIMOWA more accurately.
  3. Pack your RIMOWA securely: Once you have received instructions from the service center, carefully pack your RIMOWA for shipment. It is recommended to use the original packaging if available, or use a sturdy box with adequate padding to protect your luggage. Remove any personal items and accessories from the luggage before packing it.
  4. Ship your RIMOWA: Follow the instructions provided by the authorized service center regarding shipping your RIMOWA. This may include using a specific courier or shipping method. Ensure that you include all the necessary documentation and labels, and consider adding insurance to protect your RIMOWA during transit.
  5. Wait for evaluation and repair: Once the service center receives your RIMOWA, they will evaluate the issue and develop a repair plan. The timeline for evaluation and repair can vary depending on the complexity of the problem and the current workload of the service center. Be prepared to wait for an update on the repair process.
  6. Receive your serviced RIMOWA: After the repairs are completed, the service center will notify you and arrange for the return shipment of your RIMOWA. It is essential to inspect your luggage upon receipt and ensure that the repairs have been carried out to your satisfaction.

Keep in mind that the specific details and procedures may vary from one authorized service center to another. Therefore, it is crucial to closely follow the instructions provided by the service center you are working with to ensure a smooth and successful servicing process for your RIMOWA.


Alternatives to RIMOWA Service Centers

While RIMOWA service centers are the recommended option for servicing your luggage, there are a few alternatives available depending on your specific situation:

  1. Local luggage repair shops: In some cases, there may be local luggage repair shops in your area that have experience in working with high-end luggage brands like RIMOWA. These shops may be able to handle minor repairs or cosmetic enhancements. However, keep in mind that not all repair shops have the expertise and access to genuine RIMOWA parts, so it is important to do your research and choose a reputable and reliable shop.
  2. RIMOWA DIY repair kits: RIMOWA offers a range of DIY repair kits for certain common issues, such as wheel replacements, handle repairs, or zipper fixes. These kits typically include the necessary parts and instructions for you to carry out the repair on your own. However, it is crucial to have some basic mechanical skills and follow the instructions carefully to ensure a successful repair.
  3. RIMOWA customer support: If you have a minor issue or need guidance about a specific problem with your RIMOWA, you can contact RIMOWA’s customer support team. They can provide advice, troubleshoot the issue, and guide you through potential solutions. While they may not be able to carry out the repair themselves, they can provide valuable assistance and point you in the right direction.
  4. Third-party luggage repair services: In addition to local luggage repair shops, there are also third-party luggage repair services available online. These services specialize in repairing various types of luggage and may be able to handle RIMOWA repairs as well. It is important to research and choose a reputable service with positive customer reviews to ensure quality workmanship.

It is crucial to note that opting for alternatives to RIMOWA service centers may void your warranty, especially if repairs are carried out by unauthorized personnel or non-genuine RIMOWA parts are used. Therefore, it is recommended to consider these alternatives for minor repairs or cosmetic enhancements, while major repairs or warranty-related issues should be addressed through authorized service centers whenever possible.


Before exploring alternatives, it is always advisable to contact RIMOWA’s customer support for guidance and to understand the potential implications on your warranty. They can provide you with the necessary information to make an informed decision about the best course of action for your specific repair needs.


Frequently Asked Questions about RIMOWA Servicing

Here are some common questions that RIMOWA owners have about servicing their luggage:

  1. Can I repair my RIMOWA myself?
    RIMOWA offers DIY repair kits for certain common issues, such as wheel replacements or handle repairs. If you have some basic mechanical skills and follow the instructions carefully, you may be able to carry out these repairs on your own. However, for more complex issues or if you are unsure, it is advisable to seek professional assistance from an authorized service center.
  2. How long does the RIMOWA servicing process take?
    The duration of the servicing process can vary depending on factors such as the complexity of the issue, the availability of parts, and the workload of the service center. It is recommended to consult with the authorized service center for an estimated timeframe. Keep in mind that repairs may take several weeks, so it is advisable to plan accordingly and have an alternative luggage option if needed.
  3. Does servicing my RIMOWA void the warranty?
    Servicing your RIMOWA at an authorized service center does not void the warranty. In fact, it is encouraged to have your RIMOWA serviced by authorized professionals to ensure the use of genuine parts and maintain the warranty coverage. However, unauthorized repairs or tampering with your RIMOWA by unqualified personnel can void the warranty, so it is essential to choose reputable service providers.
  4. How can I find an authorized RIMOWA service center near me?
    RIMOWA provides a service center locator tool on their official website. By entering your location or selecting your country, you can find a list of authorized service centers in your area. It is recommended to contact them directly to inquire about their services and procedures.
  5. What if my RIMOWA is no longer under warranty?
    If your RIMOWA is no longer covered by the warranty, you can still consult with authorized service centers about repair options. They will provide you with an estimate for the repair costs, and you can decide whether to proceed with the service.

If you have any additional questions or concerns about servicing your RIMOWA, it is recommended to reach out to RIMOWA’s customer support or consult the authorized service centers directly. They can provide you with the necessary guidance and clarity regarding the servicing process and any warranty-related matters.



Taking care of your RIMOWA luggage is essential to ensure its longevity, functionality, and stylish appearance. Knowing when and where to take your RIMOWA for service is a crucial part of this maintenance process.


We discussed the importance of understanding the RIMOWA warranty and the coverage it provides. By familiarizing yourself with the warranty terms and conditions, you can make informed decisions regarding servicing and be aware of any additional consumer protection regulations in your country.


Recognizing the signs that your RIMOWA needs servicing, such as broken parts, visible damage, unusual noises, difficulties in opening or closing, or signs of wear and tear, allows you to address these issues promptly. Authorized service centers are the recommended choice for repairing your RIMOWA as they have the expertise, access to genuine parts, and the necessary tools and resources to provide professional and reliable service.


However, local luggage repair shops, RIMOWA DIY repair kits, RIMOWA customer support, and third-party luggage repair services can be considered as alternatives for minor repairs or cosmetic enhancements. It is important to weigh the potential implications on your warranty and choose reputable and reliable options.


By following the process of sending your RIMOWA for service, which involves contacting the authorized service center, providing information and documentation, securely packing and shipping your luggage, waiting for evaluation and repair, and ultimately receiving your serviced RIMOWA, you can ensure a smooth and successful servicing experience.


Lastly, we addressed some frequently asked questions about RIMOWA servicing, providing clarity on topics such as DIY repairs, duration of the servicing process, warranty coverage, finding authorized service centers, and servicing options for out-of-warranty RIMOWA luggage.


Remember, by taking proper care of your RIMOWA and addressing any servicing needs in a timely manner, you can continue to enjoy your travels with a reliable and stylish companion by your side. Whether it’s a simple repair or a complete restoration, entrusting your RIMOWA to the hands of authorized professionals ensures that it receives the attention it deserves, allowing you to embark on your journeys with confidence and peace of mind.