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How To Return Samsonite Luggage


Modified: December 28, 2023

by Georgiana Runnels



Returning a product can often be a hassle, especially when it comes to larger items like luggage. However, when it comes to Samsonite luggage, the process is relatively straightforward and hassle-free. Samsonite, a renowned brand for travel essentials, prides itself on delivering high-quality products. However, in the unlikely event that you need to return your Samsonite luggage, this guide will walk you through the process step-by-step.


Whether you received a damaged product, received the wrong item, or simply changed your mind, Samsonite has a customer-friendly return policy in place to meet your needs. By following the steps outlined in this article, you can navigate the return process smoothly and efficiently.


In this guide, we will cover all the crucial steps you need to take to return your Samsonite luggage. From gathering the necessary documents to shipping the luggage back to Samsonite, we will provide you with all the information and insights you need to ensure a successful return. So, if you find yourself needing to return your Samsonite luggage for any reason, let’s dive in and take a closer look at the process.


Step 1: Gather necessary documents and information

Before initiating the return process, it’s essential to gather all the necessary documents and information. This will help ensure a smooth and efficient return process with Samsonite. Here are the key things you should have at hand:

  1. Purchase receipt or order information: Locate and keep your purchase receipt or order information handy. This will serve as proof of purchase and help Samsonite verify your eligibility for returns.
  2. Product details: Take note of the specific details of the Samsonite luggage you wish to return. This includes the model name, color, and any other relevant product information. The more accurate the details, the better Samsonite can process your return.
  3. Reason for return: Identify and document the reason for your return. Whether it’s due to a defect, damage during shipping, or simply wanting a different model, knowing the reason will help Samsonite understand your needs and assist you accordingly.
  4. Condition of the luggage: Assess the condition of the luggage. If there are any damages or defects, document them carefully. This will help Samsonite determine the appropriate course of action.

By having these documents and information readily available, you can streamline the return process and avoid any additional delays or complications. Once you have gathered everything, you’re now ready to proceed to the next step: reviewing Samsonite’s return policy.


Step 2: Review the return policy

Before proceeding with the return of your Samsonite luggage, it’s crucial to familiarize yourself with Samsonite’s return policy. By understanding their policies and guidelines, you can ensure a smooth and successful return process. Here are key points to consider:

  1. Timeframe for returns: Take note of the timeframe within which you need to initiate a return. Samsonite typically has a specific window for returns, ranging from 30 to 90 days from the date of purchase.
  2. Condition requirements: Understand the condition requirements for returns. Samsonite usually expects the luggage to be unused and in its original packaging if possible. However, some allowances may be made for damaged or defective items.
  3. Proof of purchase: Check if Samsonite requires proof of purchase, such as a receipt or order confirmation, to process a return. Gathering this documentation, as mentioned in step 1, will ensure a smoother return process.
  4. Return methods: Determine the available methods for returning your Samsonite luggage. Samsonite may offer options such as mail-in returns or in-store returns, depending on your location and the specific circumstances of your purchase.
  5. Refund or exchange: Understand whether you are eligible for a refund or an exchange for your returned item. Samsonite’s policies may vary, so make sure you are aware of the options available to you.

By thoroughly reviewing Samsonite’s return policy, you’ll have a clear understanding of what to expect and how to proceed with the return process. This knowledge will help you avoid any misunderstandings and ensure a smoother experience as you move on to the next steps.


Step 3: Prepare the luggage for return

Once you have familiarized yourself with Samsonite’s return policy, it’s time to prepare your luggage for the return process. Properly preparing your Samsonite luggage will help ensure its safe transit back to Samsonite and expedite the return process. Follow these guidelines to prepare your luggage:

  1. Clean the luggage: It’s recommended to clean your Samsonite luggage before returning it. Remove any dirt, debris, or personal belongings from the luggage to ensure it is in the best possible condition for return.
  2. Secure loose items: Make sure to secure any loose items within the luggage. This includes clothing, toiletries, or any other personal belongings. Secure them in separate compartments or use packing cubes to organize the items.
  3. Repack in original packaging: If you still have the original packaging that your Samsonite luggage came in, repack it securely. The original packaging provides the best protection during transit. If you no longer have the original packaging, use a sturdy box or suitcase to pack the luggage.
  4. Protect fragile components: If your Samsonite luggage has delicate or fragile components, like wheels or handles, make sure to protect them during transit. Use bubble wrap or padding to cushion and safeguard these parts.
  5. Include all accessories: Before sealing the package, double-check that you’ve included all the accessories that came with the luggage, such as luggage tags or lock instructions. Ensure that nothing important is left behind.

By taking the time to properly prepare your Samsonite luggage for return, you can help prevent any damage during transit and ensure a smooth return process. Additionally, keeping the luggage clean and organized reflects positively on your claim, as it demonstrates that you have taken good care of the product.


Step 4: Contact Samsonite customer service

After you have prepared your Samsonite luggage for return, it’s time to reach out to Samsonite’s customer service. Contacting their customer service team is an essential step to initiate the return process and obtain further instructions. Here’s how you can get in touch with Samsonite:

  1. Check their website: Visit Samsonite’s official website and navigate to the “Contact Us” or “Customer Service” page. Look for their customer service phone number or email address.
  2. Call their customer service: If a phone number is provided, call Samsonite’s customer service directly. Be prepared to provide them with your order information, including the purchase date and any other relevant details.
  3. Email customer service: If an email address is provided, you can send a detailed message explaining your situation and the reason for the return. Be sure to include your contact information and any relevant order information.
  4. Follow online instructions: Some companies, including Samsonite, may have an online return request form on their website. Follow the instructions provided to submit your return request electronically.

When contacting Samsonite’s customer service, be polite and concise in explaining your situation. Clearly state that you wish to initiate a return for your Samsonite luggage and provide any required information promptly. The customer service representative will guide you through the next steps and provide instructions on how to proceed with your return.


Remember to keep documentation of your communication with Samsonite’s customer service, including any emails or confirmation numbers. This will serve as proof of your attempt to initiate the return process and can be helpful if any issues arise later on.


By proactively contacting Samsonite’s customer service, you’ll ensure that your return process is initiated promptly and that you have the necessary guidance to move forward smoothly.


Step 5: Follow the instructions provided by Samsonite

After contacting Samsonite’s customer service, you will receive instructions on how to proceed with your luggage return. It’s crucial to carefully follow these instructions to ensure a seamless return process. Here’s what you should do:

  1. Read and understand the instructions: Take the time to thoroughly read and understand the instructions provided by Samsonite’s customer service. Pay close attention to any specific requirements or deadlines mentioned.
  2. Provide requested information: If Samsonite requires any additional information or documentation, such as photos of the damaged item or a completed return form, ensure that you provide them promptly and accurately.
  3. Ask for clarification if needed: If you have any doubts or questions about the instructions, reach out to Samsonite’s customer service for clarification. It’s important to have a clear understanding of what is expected from you to avoid any missteps.
  4. Keep track of communication: Maintain a record of all communication with Samsonite’s customer service, including emails, confirmation numbers, or reference IDs. This documentation will come in handy in case of any issues or discrepancies in the return process.

By diligently following the instructions provided by Samsonite, you demonstrate your compliance and cooperation. This will help streamline the return process and ensure that your return is handled efficiently.


Remember to be patient throughout the process and allow adequate time for Samsonite to review your return request and provide further instructions. Depending on the nature of your return, it may take some time to resolve the issue satisfactorily.


Now that you have followed the instructions provided by Samsonite, it’s time to proceed to the next step: shipping your luggage back to Samsonite.


Step 6: Ship the luggage back to Samsonite

Once you have received the necessary instructions from Samsonite’s customer service, it’s time to ship your luggage back to them. Follow these guidelines to ensure a smooth return shipping process:

  1. Package the luggage securely: Place your Samsonite luggage, properly prepared as mentioned in step 3, into a sturdy box or suitable packaging material. Ensure that the luggage is well-protected to prevent any damage during transit.
  2. Include required documents: Double-check if there are any specific documents required by Samsonite for the return. This may include a copy of your proof of purchase, return authorization form, or any other requested paperwork. Include these documents inside the package.
  3. Seal the package: Securely seal the package using strong packing tape. Make sure all seams and openings are securely closed to prevent any items from falling out during shipment.
  4. Attach the shipping label: Affix the shipping label provided by Samsonite’s customer service onto the package. Ensure that the label is clearly visible and properly secured to avoid any issues during transit.
  5. Choose a shipping method: Select a reliable and trackable shipping method to send your package back to Samsonite. Ensure that the shipping method chosen aligns with the return instructions provided to you.
  6. Keep the receipt and tracking information: After shipping your package, keep the shipping receipt and tracking information. This will allow you to track the progress of the shipment and serve as proof of return, if needed.

It’s important to carefully follow any specific shipping guidelines provided by Samsonite’s customer service. This may include using a specific shipping carrier or adhering to specific packaging requirements. Adhering to these guidelines will help ensure that your return is processed smoothly.


Remember to keep records of your shipment, including the tracking number, shipping carrier information, and any other relevant details. This will be useful if you need to inquire about the status of your return later on.


Now that you have successfully shipped your luggage back to Samsonite, it’s time to move on to the next step: tracking the return shipment.


Step 7: Track the return shipment

Once your Samsonite luggage has been shipped back to the company, it’s important to track the return shipment to ensure its safe arrival. Tracking the shipment will also give you a better idea of when you can expect your return to be processed. Here’s how you can track your return shipment:

  1. Retrieve the tracking number: Locate the tracking number for your return shipment. This can typically be found on the shipping receipt or in the confirmation email you received from the shipping carrier.
  2. Visit the shipping carrier’s website: Go to the website of the shipping carrier that you used to send your luggage back to Samsonite. Look for the “Track Shipment” or similar option on the website.
  3. Enter the tracking number: Enter the tracking number of the shipment into the designated field on the shipping carrier’s website. Follow the prompts to initiate the tracking process.
  4. Monitor the progress: Once you have entered the tracking number, you will be able to see the real-time status of your return shipment. Monitor the progress and check for any updates regarding the location and delivery of your package.
  5. Address any concerns: If you notice any issues or delays with the tracking information, reach out to the shipping carrier’s customer service for assistance. They can provide you with more information and help address any concerns you may have.

Tracking your return shipment allows you to stay informed about its whereabouts and estimated delivery date. It also gives you peace of mind, knowing that your Samsonite luggage is on its way back to the company.


If you encounter any significant delays or issues with the tracking information, it’s advisable to reach out to Samsonite’s customer service and provide them with the relevant details. They will be able to assist you further and provide any necessary updates regarding your return.


With the return shipment tracked and monitored, you can now move on to the final step: receiving confirmation of your return from Samsonite.


Step 8: Receive confirmation of return

After completing the return process with Samsonite, the final step is to receive confirmation of your return. This confirmation serves as proof that Samsonite has received your returned luggage and acknowledges its condition. Here’s what you should expect:

  1. Wait for processing: After Samsonite receives your returned luggage, they will need time to process it. This processing period can vary, so be patient and allow sufficient time for them to assess the condition of the luggage and verify the details of your return.
  2. Check your email: Keep an eye on your email inbox for any communication from Samsonite’s customer service. They will typically send you an email confirming the receipt of your return and providing any updates or resolution regarding your return request.
  3. Review the confirmation: When you receive the confirmation email, carefully review the information provided. Verify that all the details are accurate and align with the understanding of your return request. If you have any concerns or discrepancies, reach out to Samsonite’s customer service for clarification.
  4. Manage your refund or exchange: Depending on the terms of your return, Samsonite will process either a refund to your original form of payment or an exchange for a different item. If applicable, monitor your bank account or credit card statement for the refunded amount. If you have opted for an exchange, follow any instructions provided by Samsonite to arrange for the replacement item.

Receiving confirmation of your return is the final step in the process, indicating that the return has been successfully processed by Samsonite. It provides you with peace of mind and ensures that the return is properly documented.


If you do not receive a confirmation email within a reasonable timeframe, consider reaching out to Samsonite’s customer service to inquire about the status of your return. They should be able to provide you with an update and address any concerns you may have.


With the confirmation of your return, you have successfully completed the return process for your Samsonite luggage. Take a moment to celebrate and appreciate your effort in navigating this straightforward and customer-friendly return process.



Returning your Samsonite luggage doesn’t have to be a daunting task. By following these eight simple steps, you can navigate the return process smoothly and efficiently. Let’s recap the key points:


First, gather all the necessary documents and information, including the purchase receipt and details of the luggage. Then, review Samsonite’s return policy to understand the timeframe, condition requirements, and available options for a refund or exchange.


Next, prepare your luggage for return by cleaning it, securing loose items, and repacking it in its original packaging if possible. Once prepared, contact Samsonite’s customer service to initiate the return process and receive further instructions.


Follow the instructions provided by Samsonite, making sure to provide any requested information promptly and accurately. Once you have received the instructions, ship your luggage back to Samsonite using a reliable and trackable shipping method.


Track the return shipment to monitor its progress and ensure its safe arrival. If needed, address any concerns or delays with the shipping carrier’s customer service. Finally, wait for a confirmation email from Samsonite, confirming the receipt of your return and providing any necessary updates or resolutions.


By following these steps, you can successfully return your Samsonite luggage and receive a refund or exchange in accordance with Samsonite’s policies.


Remember to keep all relevant documentation and communication records throughout the process. This will help resolve any potential issues or disputes that may arise.


We hope this guide has been helpful in guiding you through the process of returning your Samsonite luggage. If you have any further questions or concerns, don’t hesitate to reach out to Samsonite’s customer service for assistance. Safe travels!